Frequently Asked Questions

Subscriptions Only

  1. How long does it take before we receive our donation? – Donations will be made within 3 to 5 business days after the end date of any campaign.
  2. How will we receive our donation? – Donations are made electronically to your bank account using Zelle, to your online payment button, or if you are a Paypal user, to your PayPal account.
  3. How long should campaigns last? – Ideally, campaigns should last no longer than three weeks to maintain enthusiasm.
  4. Is there a limit on how many people can contribute to our fundraising efforts? –There are no limits as to how many people can subscribe to Diagnose My Ride from your secured site.
  5. Can we reach out to people outside of our community? – The answer is yes; downloads are online and people can contribute to your organization from anywhere in the world.
  6. How long before our web page is ready for supporters to begin subscribing to our page? – Web pages are typically available within 48 business hours after the registration has been submitted.
  7. How will I know my web page is ready? – Once your web page is ready, we will email you with your web page destination; diagnosemyride.com/yourorganization.
  8. How long will my web page remain active? – Your web page will remain active until the end of midnight of the deadline date established by you.
  9. What if a person prefers a book instead of a download? – People are welcome to order a printed copy of Diagnose My Ride, but it will have to be ordered through Amazon. All orders not originating from your page will not be considered a donation to your organization. 
  10. Are there any refunds? – No, because the subscription is online it cannot be returned.
  11. Will the subscription expire at any time? – Yes, the subscription is valid for 12 months and can be renewed.  any renewals will not result in any contributions to you unless it is done through a new fundraiser.
  12. Can the subscription be transferred to another device? – Yes.